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🌱 Make sure you have a stable internet connection and your devices meet system requirements. 🌱 If you factory reset your device, your game must be connected to an account (Facebook, Apple ID, Google) to be restored automatically. 🌱 If you’ve lost progress, please check our lost progress article. If you’re having trouble, please contact our Customer Support 👩‍💻 We’re happy to help!

Go to the game Settings ⚙️ or title screen. 📲 You can also save your progress using your Facebook, Apple ID (iOS 13.0/macOS 10.15 or higher) or Google account. 🌱 Open the Team tab - your team name/tag will be at the top of the About window (e.g.

🌱 Open Settings ⚙️ - your Player ID will be at the bottom of the window (e.g. Our Customer Support can use them to restore your beautiful garden if you lose your device: 📝 Keep note of your Player ID and team information. In such cases, we comply with local laws and regulations.Your game progress is saved automatically if your device is connected to the internet, so don't worry, it won't be lost even if you reinstall the game! 🌼 Please be aware that access to Facebook programs and services can be restricted in certain countries or regions. 🌼 Make sure you have a stable internet connection and your device meets system requirements. 🌼 We're unable to help unless we have sufficient information about your game. 🌼 Make sure to check out our article on saving your progress. 🔸 The last tasks you completed in your garden (e.g. 🔸 The garden area you were restoring (e.g. 🔸 Your in-game name, your dog’s in-game name, and your level. 🔸 Google Play A copy of an in-app purchase receipt with a visible purchase number (e.g. 🔸 Your Player ID for the account that lost progress. 🔸 What happened before you lost progress (e.g. If your progress isn't restored, please contact Customer Support 👩‍💻 with the following information: Tap/click "Select" on the "On Server" pop-up window. Connect the game to your previously used Facebook, Google, or Apple ID account.ģ. Restart your device and reinstall the game 📲Ģ. Have you lost your game progress? We're here to help! 🤗ġ.